1. Our 30-day guarantee
If you are not satisfied with a paid InvoiceFlow purchase, you may request a full refund within 30 days of the order date. This policy does not limit any mandatory rights you may have under applicable consumer law.
2. How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net and use Paddle’s buyer support tools, or contact the support address shown on your Paddle receipt. Include the email address used for your order and your transaction details so Paddle can locate the purchase.
3. Processing
Approved refunds are returned to the original payment method. The time needed for funds to appear depends on your payment provider. Paddle handles customer-service inquiries and returns for InvoiceFlow orders.
4. Cancellation
Cancellation stops future renewals but does not automatically refund past charges. Unless Paddle confirms otherwise, you keep access to paid features until the end of the current paid period. A refund request made within the 30-day period will be considered under this policy and Paddle’s Refund Policy.